Terms and Conditions

Last updated: May 2026

1. Introduction and Acceptance of Terms

Welcome to BusyFam. These Terms and Conditions ("Terms") govern your access to and use of the BusyFam application, website at busyfam.app, and all related services (collectively the "Service") operated by BusyFam ("we", "us" or "our").

By creating an account, accessing, or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service.

These Terms apply to users in the United Kingdom, European Union, and United States of America. Users outside these jurisdictions may access the Service but do so at their own risk and BusyFam makes no representations regarding compliance with local laws outside these regions.

2. Eligibility

To use BusyFam you must:

• Be at least 18 years of age

• Have the legal capacity to enter into a binding contract

• Not be prohibited from using the Service under applicable law

• Provide accurate and complete information when creating your account

By using the Service you represent and warrant that you meet all eligibility requirements. BusyFam reserves the right to terminate accounts of users who misrepresent their eligibility.

3. Account Registration and Security

To access BusyFam features you must create an account. You agree to:

• Provide accurate, current and complete information during registration

• Maintain and promptly update your account information

• Keep your password secure and confidential

• Notify us immediately of any unauthorised use of your account

• Accept responsibility for all activities that occur under your account

BusyFam reserves the right to suspend or terminate your account if any information provided is found to be inaccurate, false or incomplete, or if you violate these Terms.

4. Subscription Plans and Payments

4.0 Free Trial

New users who register a BusyFam account for the first time will automatically receive a 7 day free trial of BusyFam Pro. No credit card or payment is required to start the free trial. The free trial gives full access to all Pro features for 7 days from the date of registration. After the 7 day trial period expires the account will automatically revert to the free plan. The free trial is available once per user and cannot be restarted or extended. BusyFam reserves the right to modify or discontinue the free trial offer at any time.

4.1 Free Plan

BusyFam offers a free plan with the following limitations:

• One AI generated plan per week

• Basic grocery list without supermarket price comparison

• View only access to Family Fitness Challenges — cannot complete challenges or earn points

• No access to Meal Swap feature

• No access to Leftovers Mode

• No cooking instructions for meals

• No workout video demonstrations

• No Kid Meal Ratings

4.2 BusyFam Pro

BusyFam Pro is a paid subscription at £7.99 per month and includes:

• 2 AI generated meal plans per week with workout routines

• Full cooking instructions with exact ingredient quantities for all meals

• Workout video demonstrations with YouTube links

• Full grocery list with supermarket price comparison across major supermarkets

• Up to 5 meal swaps per week

• Leftovers Mode — up to 3 uses per week

• Full access to Family Fitness Challenges with points and badges

• Kid Meal Ratings and AI insights

• Priority customer support

Users who wish to continue with full Pro access after their free trial expires can subscribe to BusyFam Pro at £7.99 per month.

4.3 Payment Processing

All payments are processed securely by Stripe Inc. By subscribing to BusyFam Pro you authorise Stripe to charge your payment method the applicable subscription fee on a recurring monthly basis. BusyFam does not store your payment card details.

4.4 Auto-Renewal

Your BusyFam Pro subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription price on your renewal date.

4.5 Price Changes

BusyFam reserves the right to change subscription pricing. We will provide at least 30 days notice of any price change via email. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.

4.6 Currency

Prices are displayed in GBP (£). International users may be charged in GBP with currency conversion applied by their payment provider. BusyFam is not responsible for any currency conversion fees charged by your bank or payment provider.

4.7 Platform Provider

BusyFam is built and hosted on the Base44 platform. Base44 provides the underlying infrastructure, hosting, authentication and data storage for the Service. By using BusyFam you acknowledge that Base44's platform terms and privacy policy also apply to your use of the Service. BusyFam is not responsible for any service interruptions caused by the Base44 platform.

4.8 Plan Generation Time

AI generated meal plans, workouts and grocery lists typically take approximately 60 seconds to generate. A loading indicator will be displayed during generation. BusyFam does not guarantee specific generation times as these may vary depending on server load and the complexity of your requirements.

5. Cancellation and Refund Policy

You may cancel your BusyFam Pro subscription at any time through your account settings or by contacting us at BusyFam2026@hotmail.com.

Upon cancellation:

• Your subscription will remain active until the end of the current billing period

• You will not be charged for subsequent billing periods

• No refunds will be issued for the current billing period

• You will retain access to Pro features until the end of your paid period

BusyFam does not offer pro-rata refunds for unused portions of a subscription period. If you believe you have been charged in error please contact us within 14 days of the charge.

UK and EU consumers have the right to cancel within 14 days of initial purchase under consumer protection regulations. However by accessing Pro features immediately upon subscription you acknowledge that the 14-day cancellation right no longer applies once the service has commenced.

6. AI Generated Content Disclaimer

BusyFam uses artificial intelligence (AI) technology to generate personalised meal plans, workout routines, grocery lists, cooking instructions and related content. You acknowledge and agree that:

• AI generated content is provided for informational and entertainment purposes only

• Meal plans, nutritional information and dietary suggestions are not professional nutritional or medical advice

• Workout routines and fitness suggestions are not professional fitness or medical advice

• Estimated costs and supermarket prices are approximations only and may not reflect actual current prices

• AI generated content may contain errors, inaccuracies or outdated information

• BusyFam does not guarantee the accuracy, completeness or suitability of AI generated content for your specific circumstances

7. Health and Fitness Disclaimer

IMPORTANT: BusyFam is not a medical service. The meal plans, dietary suggestions and workout routines provided by BusyFam are general suggestions only and are not intended to replace professional medical, nutritional or fitness advice.

Before making significant changes to your diet or starting a new exercise programme you should:

• Consult your doctor or healthcare provider, especially if you have any existing health conditions

• Consult a registered dietitian or nutritionist for personalised dietary advice

• Consult a qualified personal trainer for personalised fitness advice

• Ensure workout routines are appropriate for your current fitness level

• Weight bearing exercises are recommended for adults aged 16 and over only. Children should always perform the bodyweight version of any exercise. Always supervise children during exercise.

BusyFam accepts no liability for any injury, illness, adverse reaction or other harm arising from following AI generated meal plans or workout routines. Use of the Service is entirely at your own risk.

8. User Responsibilities and Acceptable Use

By using BusyFam you agree that you will not:

• Use the Service for any unlawful purpose or in violation of these Terms

• Attempt to gain unauthorised access to any part of the Service

• Use automated tools to scrape, copy or extract data from the Service

• Share your account credentials with others

• Misuse the free plan by creating multiple accounts to circumvent limitations

• Upload or transmit any harmful, offensive or inappropriate content

• Attempt to reverse engineer or copy any part of the Service

• Use the Service in a way that could damage, disable or impair it

9. Intellectual Property

BusyFam and all its content, features, and functionality including but not limited to text, graphics, logos, images, software and AI generated content are owned by BusyFam and are protected by UK and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for your personal, non-commercial purposes only. This licence does not allow you to copy, modify, distribute, sell, or lease any part of the Service.

10. Privacy and Data Protection

BusyFam collects and processes personal data in accordance with our Privacy Policy available at busyfam.app/privacy-policy. We comply with UK GDPR, EU GDPR and CCPA. Your data is never sold to third parties. We use Stripe for payment processing and Base44 for hosting and infrastructure.

11. Limitation of Liability

To the maximum extent permitted by applicable law, BusyFam shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Service.

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid to BusyFam in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. BUSYFAM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE, OR THAT AI GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR NEEDS.

13. Termination

BusyFam reserves the right to suspend or terminate your account at any time for violation of these Terms, fraudulent or illegal activity, non-payment, or extended inactivity. Upon termination your right to use the Service will immediately cease.

You may request deletion of your account data in accordance with our Privacy Policy.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU users may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to These Terms

BusyFam reserves the right to update these Terms at any time. We will provide at least 30 days notice of material changes via email or through a prominent notice in the app.

Continued use of the Service after the updated Terms take effect constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Contact Us

If you have any questions about these Terms please contact us at:

Email: BusyFam2026@hotmail.com

Website: busyfam.app

Questions about these Terms?

Contact us at BusyFam2026@hotmail.com