Privacy Policy

BusyFam ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our application and website at busyfam.app.

This policy applies to users in the United Kingdom, European Union and United States of America and complies with UK GDPR, EU GDPR and the California Consumer Privacy Act (CCPA).

By using BusyFam you consent to the collection and use of your information as described in this Privacy Policy.

BusyFam is operated as a sole trader business based in the United Kingdom.

Data Controller: BusyFam

Contact Email: BusyFam2026@hotmail.com

Website: busyfam.app

We use your personal information to:

• Create and manage your BusyFam account

• Generate personalised AI meal plans, workout routines and grocery lists

• Process subscription payments via Stripe

• Send you account related emails including receipts and subscription notifications

• Improve and develop our Service

• Provide customer support

• Detect and prevent fraud and abuse

• Comply with legal obligations

• Send you optional marketing communications (only with your consent)

Under UK GDPR and EU GDPR we process your personal data on the following legal bases:

• Contract — to provide the Service you have signed up for

• Legitimate interests — to improve our Service, detect fraud and ensure security

• Legal obligation — to comply with applicable laws and regulations

• Consent — for optional marketing communications which you can withdraw at any time

BusyFam uses OpenAI technology to generate personalised content. When you use our AI features:

• Your inputs (family size, budget, dietary needs, workout preferences) are sent to OpenAI's API for processing

• OpenAI processes this data to generate your personalised meal plan, workout and grocery list

• We do not send your name, email or payment information to OpenAI

• OpenAI's data processing is governed by their Privacy Policy at openai.com/privacy

We only send the minimum information necessary to generate your personalised plan.

We do not sell your personal data to third parties.

We retain your personal data for the following periods:

• Account data — for as long as your account is active

• Generated plans and preferences — for as long as your account is active

• Payment records — for 7 years as required by UK tax law

• Marketing consent records — until you withdraw consent

Upon account deletion we will delete your personal data within 30 days, except where we are required to retain it for legal or tax purposes.

We take the security of your personal data seriously and implement appropriate technical and organisational measures including:

• Encryption of data in transit using SSL/TLS

• Secure password hashing

• Regular security assessments

• Limited access to personal data on a need-to-know basis

• Secure payment processing through Stripe — we never store card details

While we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure. If you have reason to believe your data has been compromised please contact us immediately.

Your data may be transferred to and processed in countries outside the UK and EU, including the United States, where our service providers (including OpenAI and Stripe) operate.

When we transfer data outside the UK and EU we ensure appropriate safeguards are in place including:

• Standard Contractual Clauses approved by the European Commission

• Transfers to countries with adequate data protection laws

• Compliance with UK ICO international transfer requirements

BusyFam is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information please contact us and we will delete it promptly.

BusyFam may be used by parents to plan meals and activities for their families including children. Any information about children (such as dietary preferences) is provided by the parent or guardian and processed under their responsibility.

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email

• Emailing us at BusyFam2026@hotmail.com

Opting out of marketing will not affect transactional emails such as subscription receipts and account notifications.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice in the app. The updated date at the top of this policy indicates when it was last revised.

Continued use of the Service after changes take effect constitutes your acceptance of the updated Privacy Policy.

For any privacy related questions or to exercise your rights contact us at:

Email: BusyFam2026@hotmail.com

Website: busyfam.app

UK users have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

EU users may contact their local Data Protection Authority.

US users may contact the relevant state Attorney General's office.

In the event of a personal data breach BusyFam will take immediate steps to contain and assess the breach. Where required we will notify the ICO within 72 hours. Where the breach poses high risk to your rights we will notify you directly without undue delay.

We maintain an internal log of all data breaches. If you believe your data has been compromised contact us immediately at BusyFam2026@hotmail.com.

BusyFam uses AI technology to generate personalised meal plans, workout routines and grocery lists based on information you provide. This automated processing produces suggestions only and does not make any decisions with legal or similarly significant effects on you. You are free to follow, modify or ignore any AI generated suggestions.

If you have concerns about automated processing contact us at BusyFam2026@hotmail.com.